Apparatus and method for collecting and displaying data for remote diagnostics
US7647527B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jan 11, 2006 |
| Grant date | Jan 12, 2010 |
| Priority date | — |
| Expiry date | Apr 25, 2027 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F11/2294
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Systems and methods for automating database table and application data collection into one process to facilitate remote diagnostics of a computer problem are disclosed. A customized batch file is created by a remote support technician that can be run on a user computer that has the actual data to be gathered for the computer problem to be diagnosed. An output data file is created by the running batch file compiling problem diagnosis data from the user computer. The data file can then be viewed via a single viewing process that displays the application and database data of the data file through a single GUI and allows easy viewing manipulation of that data through the GUI. Because the database table data may be saved in a string delimited format with table field names saved with it, the database program is not needed in order to view the tables.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.