Method for avoiding repetition of user actions by using past users' experiences
US7647534B2 · kind B2 · utility
8Cited by
5References
23Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Mar 17, 2006 |
| Grant date | Jan 12, 2010 |
| Priority date | — |
| Expiry date | Jun 6, 2027 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG03G2215/00109
- WIPO fieldOptics
- WIPO sectorInstruments
Abstract
A method for assisting a user to connect a problem with a device, such as a printer includes extracting, from records comprising user actions on the device, string of user actions on the device. The string of user action is compared with at least one predetermined sequence of user actions for correction of predefined problem with the device. Based on the comparison, an evaluation is made as to whether at least one prior user has attempted the predetermined sequence and, if so, a procedure is implemented to avoid a user repeating the prior attempt.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.