System and method for workforce requirements management
US7650293B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Apr 27, 2004 |
| Grant date | Jan 19, 2010 |
| Priority date | — |
| Expiry date | Jun 14, 2024 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q10/105
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
The present invention provides a workforce requirements management system and method that determines future demand for service related transactions or activity and optimizes the planning of workforce to meet the future demand. Initially, the workforce requirements management system reviews historical data regarding transaction volume and service activity to determine the future demand for such transactions or service activities. The historical data may come from a conventional enterprise resource planning application and/or include demographic data and/or economic indicators. The workforce requirements management system can optimize a forecast by isolating certain variance factors and refining the forecast accordingly. A forecast can also be optimized by estimating transaction times and correlating variance factors with estimated transactions times. Additionally, the workforce requirements management system can optimize the forecast based on the queuing model employed for the particular service. Finally, the workforce requirements management system can create a long term resource plan that identifies the most efficient balance of full time equivalent and part time equivalent staffi…
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.