Voice call routing by dynamic personal profile
US7653191B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Jun 26, 2003 |
| Grant date | Jan 26, 2010 |
| Priority date | — |
| Expiry date | Dec 12, 2025 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2207/20
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
Dynamic telephone call routing. A voice service initiates a voice call session on a data communication network in response to an incoming telephone call directed to a user and generates a notification of the telephone call. An alerts service receiving and responsive to the notification executes a set of routing rules to select a computing device associated with the user. The alerts service also generates an alert directed to the computing device. If the computing device is online, a messaging service sends the alert to the computing device and receives a user request from the computing device in response thereto. The messaging service communicates the user request to the voice service for completing the voice call session to the computing device if specified by the user request. If the computing device is not online, the telephone call is routed to a telephone device.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.