Apparatus, system, and method for disposing of a call
US7653195B2 · kind B2 · utility
6Cited by
22References
60Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Mar 17, 2005 |
| Grant date | Jan 26, 2010 |
| Priority date | — |
| Expiry date | Jan 26, 2026 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/5158
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
An apparatus, system, and method are disclosed for disposing of calls. The apparatus includes a call initiation module, a transfer module, and a presentation module. The call initiation module initiates a plurality of calls. The transfer module transfer a plurality of calls to at least one agent. The presentation module simultaneously presents a plurality of transferred calls to an agent for disposition.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.