Patent · US Active

System for facilitating problem resolution

US7653610B2 · kind B2 · utility

4Cited by

16References

5Claims

0Family size

Assignee

International Business Machines Corporation · US

Inventors

Alexander Abrashkevich · King City, CA
Dmitri Abrashkevich · Gormley, CA
John H. Bailey · Shelton, US
Sean Chen · Sunnyvale, US
James B. Cottingham · Fuquay-Varina, US
Michael P. Etgen · Cary, US
Vijaya Ratnala · Austin, US
Frederick O. G. van Veen · King City, CA
Michael L. Wamboldt · Garner, US
Mark Wilding · Barrie, CA

Key dates

Filing date	Jun 26, 2008
Grant date	Jan 26, 2010
Priority date	—
Expiry date	Jul 12, 2028

Classification

Technology area (CPC G)Physics
CPC primaryG06N5/022
WIPO fieldComputer technology
WIPO sectorElectrical engineering

Abstract

Disclosed is a data processing system for facilitating problem resolution. The data processing system-implemented system includes a configuring module for configuring a system pathway that leads to a solution, and an associating module for associating a usage indicator with the symptom pathway, the usage indicator indicating a frequency in which the symptom pathway was previously implemented for successfully resolving previously experienced problems.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.