Patent · US Active

Reporting dial-up access problems using a real-time automated system

US7660233B2 · kind B2 · utility

10Cited by

9References

14Claims

0Family size

Assignee

AT&T Intellectual Property I, L.P. · US

Inventors

Jonathan Paden · Austin, US
Bobby Sams · Austin, US
Dennis Collins · Hopewell Junction, US

Key dates

Filing date	Sep 10, 2004
Grant date	Feb 9, 2010
Priority date	—
Expiry date	Apr 17, 2027

Classification

Technology area (CPC H)Electricity
CPC primaryH04M7/0057
WIPO fieldTelecommunications
WIPO sectorElectrical engineering

Abstract

A method for reporting and responding to dial-up connectivity problems can include the step of establishing a voice connection between a caller and an automated response system. The caller can be automatically prompted for a dial-up access number that is problematic for the caller. A determination can be automatically made as to whether the received dial-up access number is valid. A potential problem can be automatically reported to a network operations center responsible for the access number via a data connection. The caller can be automatically presented with at least one alternative dial-up access number via the voice connection.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.