System and method for reducing toll charges to a customer service center using VoIP
US7668302B1 · kind B1 · utility
3Cited by
16References
21Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Dec 28, 2005 |
| Grant date | Feb 23, 2010 |
| Priority date | — |
| Expiry date | Sep 15, 2026 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2215/745
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A method and system are disclosed where a call center operator having multiple locations, including a call center is able to utilize existing network infrastructure to route telephone communications to the call center to the location where the lowest toll rate is applicable. The telephone communications are converted into data packets and routed to the call center using VoIP technology. No toll would apply to the transmission of the data to the call center.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.