Monitoring of service provider performance
US7673040B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Oct 6, 2005 |
| Grant date | Mar 2, 2010 |
| Priority date | — |
| Expiry date | Dec 12, 2028 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L43/50
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
Monitoring of service provider performance is improved by providing detailed instructions for evaluating metrics relating to categories in which the service provider's performance is to be measured. Such instructions describe the metrics in sufficient detail such that they can be evaluated by a monitoring component without having to obtain monitoring data from the service provider, thereby decreasing the level of trust that must be placed in the service provider to monitor itself. The ability to evaluate metrics independent of service provider monitoring data further reduces the size of code which must be generated for the service provider and the number of tasks which must be performed by the service provider, thereby decreasing operating expenses and freeing up resources for other aspects of the service provider's operations.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.