System and method for providing remote site intervention support for self-checkout stations
US7673796B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Oct 11, 2006 |
| Grant date | Mar 9, 2010 |
| Priority date | — |
| Expiry date | Mar 7, 2027 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG07G3/00
- WIPO fieldControl
- WIPO sectorInstruments
Abstract
A system and method enables intervention events occurring at a self-checkout station at a retail site to be addressed by an operator located at a remote site distant from the retail site. The system includes a checkout station located at a retail site, a video camera and microphone mounted at the checkout station, a data communicator for collecting video and audio data from the video camera and microphone and operational data from the checkout station, an intervention service station for receiving the video, audio, and operational data from the data communicator, the intervention service station being located off-site from the retail site; and the intervention service station includes a checkout station command generator for generating and sending checkout station commands to the checkout station in response to the operational data received from the data communicator so that an operator at the intervention service station can intervene in the checkout station operation.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.