Method and system for generating help files based on user queries
US7680857B2 · kind B2 · utility
1Cited by
14References
20Claims
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Key dates
| Filing date | Aug 24, 2007 |
| Grant date | Mar 16, 2010 |
| Priority date | — |
| Expiry date | Jun 3, 2028 |
Classification
- Technology area (CPC Y)Emerging Cross-Sectional Technologies
- CPC primaryY10S707/99935
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A method and system for generating a help file based on failed user queries. A help file generation system collects failed user queries from user computer systems. The generation system assists a developer in identifying failed user queries that are related to a topic. The generation system then updates the entry in the help file for that topic based on the identified user queries. When a help system subsequently uses that help file, it checks the updated entry when searching for a match and will likely find a match to a relevant topic for a user query that previously failed.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.