Method, system, and apparatus for providing custom product support for a software program based upon states of program execution instability
US7681181B2 · kind B2 · utility
7Cited by
28References
17Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Sep 30, 2004 |
| Grant date | Mar 16, 2010 |
| Priority date | — |
| Expiry date | Jun 4, 2027 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F2201/865
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A method and apparatus are provided for providing custom product support for a computer program based on levels of execution instability. The execution of a software program is monitored over a period of time to determine the execution stability of the program. Based upon the monitoring and upon one or more threshold levels of instability, the execution stability of the program is categorized. Based upon the categorization, custom program support may be provided for a user of the computer system executing the program. For instance, based on the categorization free or reduced fee product support may be provided.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.