Technical support process for power monitoring networks
US7693963B2 · kind B2 · utility
Inventors
Key dates
| Filing date | Aug 13, 2007 |
| Grant date | Apr 6, 2010 |
| Priority date | — |
| Expiry date | Jun 18, 2028 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q10/00
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
A technical support process is provided for multiple electrical power monitoring systems, each of which has multiple types of devices coupled to a common server through a network. A technical support group is provided at one or more locations remote from the power monitoring systems and associated with the manufacturer of at least certain of the devices in the power monitoring systems. The owners of the power monitoring systems and the common servers are provided with access to the remote technical support group so that the owners can request technical support from that group to solve a reported problems with the power monitoring systems. When an owner of one of the power monitoring systems requests technical support from the remote group, that owner is provided with a portable storage medium. The common server for the power monitoring system for which technical support was requested is then virtualized, the resulting virtualized server is loaded onto the portable storage medium, and that storage medium is delivered to the remote technical support group. The remote group uses the virtualized server to analyze the owner's actual server and arrive at a solution to the reported proble…
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.