Controlling software failure data reporting and responses
US7702960B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | May 27, 2008 |
| Grant date | Apr 20, 2010 |
| Priority date | — |
| Expiry date | Jul 12, 2028 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F11/0748
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
User input defines transmission filter rules to be met when sending an error report to a support provider. User input also defines collection filter rules to be met when including failure data within an error report. Error reports corresponding to crash failures at clients are filtered with the transmission filter rules to determine which of the error reports to send to the support provider, and each error report to be sent to the support provider is further filtered to remove any failure data that fails to satisfy the collection filter rules. Each error report that satisfies the transmission filter rules, along with the failure data satisfying the collection filter rules, is sent to the support provider for analysis. Standard and or custom failure responses corresponding to the failures at the clients may be retrieved and sent to the clients in accordance with the collection filter rules.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.