Patent · US Active

Set-top box initiated contact center interaction

US7703120B2 · kind B2 · utility

6Cited by

6References

20Claims

0Family size

Assignee

Cisco Technology, Inc. · US

Inventors

Paul Schechinger · Londonderry, US
Steven Morrison · Albuquerque, US
John Hernandez · San Jose, US
Michael P. Lepore · Trumbull, US
Paul J. Russell · Arlington, US
Jay Ferrandini · Haverhill, US
William Finnerty · Leominster, US

Key dates

Filing date	Sep 13, 2006
Grant date	Apr 20, 2010
Priority date	—
Expiry date	Jun 26, 2027

Classification

Technology area (CPC H)Electricity
CPC primaryH04N21/812
WIPO fieldAudio-visual technology
WIPO sectorElectrical engineering

Abstract

In one embodiment, a method can include: (i) receiving a contact center interaction request via a device coupled to a display screen; (ii) accessing information about the device or a user of the device from a customer database of a content provider; and (iii) establishing an interaction path between the contact center and a viewer. The method can further include providing information to the user via the interaction path in response to a request by the user for the information. The device can be a set-top box (STB) or a cable card and the display screen can be a television, for example. Also, the content provider can be a cable or satellite television provider, for example.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.