Customer support services via a cable services network
US7707599B1 · kind B1 · utility
19Cited by
8References
40Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Dec 2, 2004 |
| Grant date | Apr 27, 2010 |
| Priority date | — |
| Expiry date | Jul 27, 2028 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04N21/6332
- WIPO fieldAudio-visual technology
- WIPO sectorElectrical engineering
Abstract
Methods and systems provide customer support services through interactive television sessions via a cable services network. Cable services customers may pay bills or enroll in automatic bill payment via interactive television sessions. Information on pending work orders, answers to frequently asked questions and helpful service provider contact information may be obtained from a data services system through an interactive television session via a cable services network.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.