Methods and systems to effect comprehensive customer relationship management solutions

US7711590B2 · kind B2 · utility

Assignee

• Siebel Systems, Inc. · US

Inventors

• Keith Andrews · Victoria, CA
• Mary Ballard · San Francisco, US
• Dan Braunm · Pont d'Écluse de Morey, US
• Dan Crowley · San Mateo, US
• Sandy Dondici · Sewell, US
• Jennifer Ann Drayton · Golden, US
• Xan Garlick · Ridgefield, US
• Paul Green · Canton, US
• Krishna Kilambi · Cupertino, US
• David Landry · San Francisco, US
• Peter F. Marshall · Irvine, US
• Eileen McPartland · Morristown, US
• Mike Moore · New York, US
• Scott Mulder · Wellesley, US
• Mike Murphy · Salem, US
• Daniel Poor · Woodbury, US
• Michael Resnick · Raleigh, US
• Dave Roberts · Atlanta, US
• Rick Shaw · Pasadena, US
• Scott Springgate · Libertyville, US
• Mark Stevens · Pepperell, US
• David Svatik · Copper Canyon, US

Key dates

• Filing date: Dec 31, 2004
• Grant date: May 4, 2010
• Expiry date: Dec 31, 2028

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q10/0637
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

Embodiments of the invention provide methods for effecting a desired business solution. In accordance with one embodiment of the invention, a plurality of aspects of a business are analyzed. Each aspect corresponds to an element of a particular domain of a set of domains wherein the plurality of aspects corresponds to elements from at least two domains. A modification of each element that will result in a desired outcome in regard to the corresponding aspect is determined. In accordance with one embodiment of the invention, the business solution development process identifies and provides exit criteria pertaining to each stage of the business solution development process. For one embodiment of the invention a set of metrics are defined and tracked to measure the effectiveness of the business solution.