Apparatus, system, and method for automated call initiation
US7734029B2 · kind B2 · utility
Assignee
Inventor
Key dates
| Filing date | Mar 17, 2009 |
| Grant date | Jun 8, 2010 |
| Priority date | — |
| Expiry date | Mar 17, 2029 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/42374
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A method for automated call initiation includes initiating a call to a destination using a first communication line. The method also includes initiating a call status determination that determines when a person answers the call at the destination. Furthermore, the method includes during the call status determination, sending audio information from the destination to an agent. In addition, the method includes assigning the call to the agent, in response to the call status determination determining that the person answered the call at the destination. Therefore, the agent is able to monitor the call and assume a natural response to the person, thus eliminating delay as the conversation begins.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.