Method for creating, executing and searching through a form of active web-based content

US7739273B2 · kind B2 · utility

Assignee

• International Business Machines Corporation · US

Inventors

• Mark Brodie · Hingham, US
• Ryan K. Gunderson · Arvada, US
• Jonathan Lenchner · North Salem, US
• Gopal S. Pingali · Kanchinakote, IN

Key dates

• Filing date: May 14, 2008
• Grant date: Jun 15, 2010
• Expiry date: May 14, 2028

Classification

• Technology area (CPC H): Electricity
• CPC primary: H04M3/4938
• WIPO field: Telecommunications
• WIPO sector: Electrical engineering

Abstract

Xml pages are obtained from knowledge bases that contain step by step instructions. The xml pages are presented as “active content,” by which we mean a series of prompted questions and answers. A user's interactions with the active content is recorded so that the results may be copied to the user's clipboard for automatic transfer to a problem management/ticketing system. Active content that contains embedded questions asked of the user may be used to infer answers to some of the questions from a search query, and, thus, alleviate the need for the user to answer them.