Systems and methods for remote notification, diagnostics and remedy management
US7742762B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Nov 3, 2006 |
| Grant date | Jun 22, 2010 |
| Priority date | — |
| Expiry date | Mar 30, 2027 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/53375
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A system and method are provided for remote notification, diagnostics, and remedy management. The method includes interfacing a monitored system for an enterprise via a carrier network, and when the monitored system detects a problem, notifying the selected appropriate user by sending a notification to the user's mobile device, and confirming delivery of the notification. The method also includes authenticating the user according to at least one of 1) the user's subscriber identifier, and 2) the user's mobile device identifier. Optionally, the user may be additionally authenticated at a second layer according to a user name password identifier provided by the user at a prompt. The method additionally includes enabling access via the mobile device to the monitored system using one or more customized applications that enable diagnosis and remediation of the problem.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.