Analyzing a credit counseling agency

US7761371B2 · kind B2 · utility

Assignee

• Peter K. Trzyna · US

Inventors

• William John Delinsky · Marriottsville, US
• Timothy James Fish · Marriottsville, US
• Michael D. Morency · Marriottsville, US
• David Walker · Reisterstown, US

Key dates

• Filing date: Jul 19, 2007
• Grant date: Jul 20, 2010
• Expiry date: Jul 19, 2027

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q40/06
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

A method of analyzing a credit counseling agency, the method including: automatically capturing, with a computer system, respective call data for each of a plurality of telephone calls with a credit counseling agency, each said call with a respective debtor associated by the computer system with a respective creditor; and processing, with the computer system, the automatically captured respective call data to produce a report which analyzes the credit counseling agency.