Automated service scheduling system based on customer value
US7765121B2 · kind B2 · utility
74Cited by
43References
67Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Feb 12, 2001 |
| Grant date | Jul 27, 2010 |
| Priority date | — |
| Expiry date | Feb 13, 2024 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q10/063114
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
An automated system uses a decisioning system to schedule service attendants to service events at patron locations. The decisioning system schedules the events for servicing using various factors to establish the priority of different events. Service attendants are paged by the system to inform them of a service to be provided.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.