Voice messaging system with enhanced customizability
US7769147B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Jul 29, 1999 |
| Grant date | Aug 3, 2010 |
| Priority date | — |
| Expiry date | Jul 28, 2024 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/254
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A telephony-based messaging system application is built for use by a particular customer. The application is stored on a computer readable medium and includes a set of modules, where each module comprises call flows, code and a Customization List. The Customization List includes one or more tables each having a list of names and a modifiable list of corresponding DTMF signal identifiers. With this architecture, the particular customer is permitted to change the mapping between caller-entered DTMF signals and the corresponding actions taken by the messaging system by modifying the list of DTMF signal identifiers, i.e., without modifying the call flows or code.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.