System for conditional answering of requests
US7774292B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Nov 9, 2004 |
| Grant date | Aug 10, 2010 |
| Priority date | — |
| Expiry date | Nov 9, 2025 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F16/90335
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Disclosed is a method and system for the use of virtual robots (Bots) to assist in the answering of inquiries from persons over the Internet, telephone, wireless, or other form of electrical, digital, or electronic communication. Such method and system consists of (1) a Bot processor consisting of (a) a connection interface capable of receiving, directly or indirectly, inputs from a user in natural or machine language, which the Bot processor then responds to in natural or machine language, and (b) an engine capable of recognizing an input and providing a response; and (2) a service desk consisting of (a) a human being, (b) a connection interface that connects directly or indirectly to the Bot processor and to the front end, and (c) a display where the human being can see, in humanly comprehensible form, information transmitted by the user and/or the Bot processor.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.