Service personnel communication system
US7782177B1 · kind B1 · utility
2Cited by
29References
5Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Feb 22, 2008 |
| Grant date | Aug 24, 2010 |
| Priority date | — |
| Expiry date | Oct 16, 2028 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q50/12
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
A data processing system for analyzing customer and employee interactions in a service establishment is disclosed. The data processing system comprises a plurality of remote customer, employee units and a central unit. The units each include a transceiver to send and receive signals. The signals are all received by the central unit and relayed to the appropriate unit. The central unit time stamps and records all signals in a database. The system further comprises an evaluation program which analyzes the signal data to provide employee performance ratings and staffing recommendations.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.