System and method for voice portal control of an integrated communications center
US7787749B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Mar 7, 2003 |
| Grant date | Aug 31, 2010 |
| Priority date | — |
| Expiry date | Mar 10, 2026 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04N21/482
- WIPO fieldAudio-visual technology
- WIPO sectorElectrical engineering
Abstract
A system for voice portal-based control of a digital personal video stream manager (102), for example, to program a video recording device (114). Such a system includes a DPVSM control module (3304, 3306, 3308) at a server (3202) of a service provider. The DPVSM control module (3304, 3306, 3308) is adapted to respond to a user calling in a predetermined phone number and using an interactive voice response system, issue prompts and accept inputs for DPVSM control. The DPVSM control module (3304, 3306, 3308) then converts the inputs to a DPVSM Instant Message or a DPVSM e-mail control message. The DPVSM Instant Message or a DPVSM e-mail control message is then transmitted to the user's personal computer (110), where the IM or e-mail plug in translates it and uses it to control the DPVSM (102).
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.