Language interpretation call transferring in a telecommunications network
US7792276B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Sep 13, 2005 |
| Grant date | Sep 7, 2010 |
| Priority date | — |
| Expiry date | May 23, 2029 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/5009
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A method and system of providing language interpretation for a merchant are disclosed. An incoming telephone call from a customer speaking a first language is received at a language interpretation service. The customer is greeted in the first language by an interpreter associated with a language interpretation provider. The interpreter telephonically engages a first agent representing the merchant, wherein the first agent speaks a second language and the interpreter translates a conversation between the customer and the first agent. Once the translation is completed, the first agent is disconnected from the call. Next, if the customer elects to be connected to a business partner of the merchant, the interpreter telephonically engages a second agent representing the business partner. The second agent speaks the second language and the interpreter translates a conversation between the customer and the second agent.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.