Method and system for collecting, aggregating and viewing performance data on a site-wide basis
US7792948B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Mar 29, 2002 |
| Grant date | Sep 7, 2010 |
| Priority date | — |
| Expiry date | Aug 17, 2025 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L43/0852
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
Systems and methods for network service management, wherein the internet service management system includes one or more components which collectively enable an administrator to obtain a site-wide view of network activities on servers such as web servers, FTP servers, e-mail servers, domain name servers, etc. In addition to collecting information relating to web server latency and processing time, the internet service management system may collect actual user transaction information and system information from end users on client computers. The internet service management system may provide domain summary information for a domain, or it may provide management information organized by “categories” according to how a site manager wants to view and manage his business; e.g., byline of business (books, auctions, music, etc.), by site function (searches, shopping cart, support, quotes, sales automation), or most any other categorization customers may choose.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.