Rapid knowledge transfer among workers

US7809671B2 · kind B2 · utility

Assignee

• ACCENTURE GLOBAL SERVICES LIMITED · IE

Inventors

• Kishore Swaminathan · Clarendon Hills, US
• Charles Nebolsky · Northbrook, US

Key dates

• Filing date: Nov 26, 2007
• Grant date: Oct 5, 2010
• Expiry date: Sep 18, 2028

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q10/10
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

A knowledge transfer system is described for transferring knowledge from expert workers at a client location to apprentice workers at an outsourcing location. The knowledge transfer system includes a memory system configured to store a Knowledge Transfer Plan that defines knowledge and tasks that need to be transferred from the expert workers to the apprentice workers and program code and associated data defining role-specific portals for individual expert workers and apprentice workers. The program code is configured to access the memory system for storage and retrieval of data associated with the role-specific portals. The knowledge transfer system further includes program code which defines one or more collaboration systems for two-way communication between individual expert workers and individual apprentice workers and a multi-media knowledge repository which is configured to store work objects created by the expert workers and the apprentice workers during the knowledge transfer process. The knowledge transfer system further includes portal page creation code which is responsive to predetermined Knowledge Transfer Plan data for configuring the program code and the associated d…