Method and system for operator services automation using an operator services switch
US7831031B2 · kind B2 · utility
Assignee
Inventor
Key dates
| Filing date | Aug 22, 2006 |
| Grant date | Nov 9, 2010 |
| Priority date | — |
| Expiry date | Jul 11, 2029 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/2011
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A telecommunications system includes a front end automation system, an operator services switch, an automated operator, and an automation data server. The front end automation system interacts with a caller in order to recognize a request of the caller and determine a response to the request. The operator services switch, which is inter-operably coupled to the front end automation system, receives a call from the front end automation system, after the front end automation system has recognized the request and has determined the response to the request, and creates billing information relative to the call. The automation data server, which is inter-operably coupled to the front end automation system, passes information about the request and the response from the front end automation system to the automated operator. The automated operator, which is inter-operably coupled to the operator services switch, provides the response to the request to the caller.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.