Persistent dashboard for user interface
US7836403B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jun 27, 2002 |
| Grant date | Nov 16, 2010 |
| Priority date | — |
| Expiry date | Dec 14, 2025 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F9/451
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A method, user interface module, application program interface, computer program product and system that provides access to context information in a display window that remains persistent as the user navigates the application and views application data. The persistent dashboard can be populated from a communications event, such as an inbound telephone call; from data entered by the customer service agent via the user interface, such as a response to one of a series of scripted questions; from search results of a user-initiated search; or from application data displayed in a display window of the user interface. Various types of information from enterprise databases can be captured in the persistent dashboard to address the enterprise's business processes and needs. Information displayed in the persistent dashboard is configurable.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.