Automatic dispute resolution

US7870066B2 · kind B2 · utility

Assignee

• eBay Inc. · US

Inventors

• Huey Lin · Anaheim, US
• Max R. Levchin · San Francisco, US
• Gina Han · Sunnyvale, US
• Theodore Douglas Levan · San Francisco, US
• Dan Levy · San Francisco, US
• Chris McGraw · Sunnyvale, US
• Erik Klein · Sunnyvale, US
• Greg Cervelli · San Jose, US
• Steven Wo · San Jose, US
• Carl Freeland · Palo Alto, US
• May Chen · San Jose, US
• Kristen Wilson · Beaumont, US
• Jason Robert Nielsen · Longmont, US
• Kyle Haffey · Omaha, US
• Julie Gonzales · Omaha, US
• Denise Aptekar · Menlo Park, US

Key dates

• Filing date: Apr 30, 2004
• Grant date: Jan 11, 2011
• Expiry date: Aug 26, 2027

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q30/08
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

A method and system for resolving disputes between parties involved in a network-based transaction is described. One aspect of the present invention seeks to automatically facilitate the restitution of value to parties of the transaction, for example, facilitated by a network-based commerce platform or involving a network-based payment service, where a dispute has arisen with respect to the transaction.