System and method for user support based on user interaction histories
US7870491B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Apr 27, 2007 |
| Grant date | Jan 11, 2011 |
| Priority date | — |
| Expiry date | Oct 22, 2028 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F9/453
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
In various embodiments, user support in computer software applications may be provided on the basis of user interaction histories. Critical points may be defined throughout the applications and the user interaction histories at these critical points may be stored and indexed for future retrieval. User interaction histories at these critical points may also be scored to determine, for example, whether the system should intervene. In some embodiments, when providing user support, an entity may access the user interaction history (e.g., using the index). The user interaction history may assist the entity in determining how to assist the system user at their current point in the application. In some embodiments, user support may be not limited to assisting the system user with a problem. For example, user support may include presenting a promotion or advertisement to the system user based on the user interaction history.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.