Patent · US Active

Telephone call routing

US7885395B2 · kind B2 · utility

14Cited by

5References

20Claims

0Family size

Assignee

Microsoft Corporation · US

Inventors

Jonathan Cadiz · Redmond, US
Kuansan Wang · Bellevue, US
Adwait Ratnaparkhi · San Jose, US
Xuedong Huang · Bellevue, US

Key dates

Filing date	Jan 27, 2006
Grant date	Feb 8, 2011
Priority date	—
Expiry date	Dec 11, 2029

Classification

Technology area (CPC H)Electricity
CPC primaryH04M15/06
WIPO fieldTelecommunications
WIPO sectorElectrical engineering

Abstract

Inbound calls to an enterprise are handled by a call-handling component, by identifying the calling party from intrinsic information about the call, by identifying a potential recipient from non-intrinsic information about the calling party, and by automatically routing the inbound call to a potential recipient.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.