Prioritizing service degradation incidents based on business objectives
US7885842B1 · kind B1 · utility
12Cited by
10References
6Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Apr 28, 2006 |
| Grant date | Feb 8, 2011 |
| Priority date | — |
| Expiry date | Dec 9, 2029 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q10/06
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
Embodiments of the present invention pertain to prioritizing services based on business objectives is described. According to one embodiment, a probability of a service violation occurring within a predetermined time period is determined based on a service level jeopardy threshold being exceeded. The probability of a service violation corresponds to an incident. An alignment of the service level violation with a business objective is computed based on the probability of the service level violation. The incident is prioritized based on the alignment.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.