Automated feedback cancellation in a network-based transaction facility
US7885850B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Sep 30, 2005 |
| Grant date | Feb 8, 2011 |
| Priority date | — |
| Expiry date | Mar 11, 2029 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q30/0641
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
A request to cancel feedback pertaining to a transaction in a network-based transaction facility is generated when a user submitting the feedback has not participated in a dispute resolution process or other process of the facility. In another embodiment, a request to cancel such feedback is generated when a user submitting the feedback has been suspended from the facility within a certain time period of that user's initial use of the facility, or indefinitely suspended within a certain time period of leaving the feedback. In yet another embodiment, a user is required to view a tutorial before leaving his first negative or neutral feedback. In another embodiment, a user is presented with an interstitial page reminding him of the effects of leaving negative or neutral feedback.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.