Patent · US Active

Method and system for providing a service

US7889857B2 · kind B2 · utility

5Cited by

16References

9Claims

0Family size

Assignee

Siemens Aktiengesellschaft · DE

Inventors

Norbert Grass · Herzogenaurach, DE
Theodor Rosch · Bad Bergzabern, DE
Klaus Ruiner · Großkrotzenburg, DE
Matthias Seifert · Lugau, DE
Gerhard Weller · Erlangen, DE

Key dates

Filing date	Feb 15, 2005
Grant date	Feb 15, 2011
Priority date	—
Expiry date	Jan 18, 2028

Classification

Technology area (CPC H)Electricity
CPC primaryH04M2203/551
WIPO fieldTelecommunications
WIPO sectorElectrical engineering

Abstract

A method and system for providing a customer with a service upon a service request. The method includes retrieving a dataset from a database for identifying a qualified service person using information about the service, the service person and a customer; establishing communication with the customer; and providing the customer with the service. After the service is performed, the retrieved dataset is updated to maintain accurate information stored in the database.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.