Informing troubleshooting sessions with device data
US7890318B2 · kind B2 · utility
25Cited by
12References
23Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | May 23, 2007 |
| Grant date | Feb 15, 2011 |
| Priority date | — |
| Expiry date | Oct 31, 2029 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F16/3329
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A method for troubleshooting a problem with a device includes acquiring device data for the device, receiving a user's query concerning a device in a natural language, presenting possible refinements to at least a portion of the user's query for defining a problem statement, presenting candidate solutions that are associated with the defined problem statement in a knowledge base, at least one of the presentation of possible refinements and the presentation of candidate solutions being informed by device data that is linked through a diagnostic model of the device to at least one of the problem statements and candidate solutions.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.