System and method for automated and assisted resolution of IT incidents
US7890802B2 · kind B2 · utility
410Cited by
6References
17Claims
0Family size
Assignee
Inventor
Key dates
| Filing date | Aug 18, 2009 |
| Grant date | Feb 15, 2011 |
| Priority date | — |
| Expiry date | Aug 18, 2029 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q10/06
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A computer implemented method for assisted and automated resolving of Information Technology (IT) incidents is provided. The method facilitates one or more users to define repair workflows to resolve the IT incidents. The defined repair workflows are stored in a flow repository. The stored repair workflows are accessed and invoked by the one or more users. The invoked repair workflows are interactively executed for a user assisted resolution of the IT incident. The invoked repair workflows are executed automatically for the automated resolution of the IT incident.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.