Automated operator assistance with menu options
US7894592B2 · kind B2 · utility
26Cited by
17References
20Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Apr 27, 2005 |
| Grant date | Feb 22, 2011 |
| Priority date | — |
| Expiry date | Dec 23, 2029 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2207/12
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A subscriber implements and accesses telecommunications services, using a graphical user interface (GUI) via the Internet, and an interactive voice response (IVR) system via the public switched telecommunications network (PSTN). The subscriber can create preferences for calls placed to operator assistance.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.