Method and system for providing configurable application processing in support of dynamic human interaction flow
US7899160B2 · kind B2 · utility
Assignee
Inventor
Key dates
| Filing date | Aug 24, 2005 |
| Grant date | Mar 1, 2011 |
| Priority date | — |
| Expiry date | Dec 22, 2029 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/4938
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
An approach provides machine and a human user interaction in support of dialog flows. A first state file is generated and specifies a plurality of states of a dialog with the human user. The first state file includes logic for transitioning among the states. A second state file is also generated. The second state file specifies a plurality of states of the dialog and includes logic for transitioning among the states, wherein a common process is utilized to interpret the first state file and the second state file. The common process loads one of the state files and determines an appropriate one of a plurality of resources to populate with data associated with the dialog.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.