Help system with an online help facility and an offline help facility, an automation device with such a help system and a method for providing help data

US7904400B2 · kind B2 · utility

Assignee

• Siemens Aktiengesellschaft · DE

Inventors

• Jürgen Büssert · Igensdorf, DE
• Jan-Gregor Fischer · Zorneding, DE
• Rainer Heller · Eckental, DE
• Harald Herberth · Oberasbach, DE
• Ronald Lange · Glendale, US
• Stefan List · Linz, AT
• Franz-Josef Menzl · Greding, DE
• Klaus Meusser · Bad Mergentheim, DE
• Michael Schlemper · Erlangen, DE
• Michael Schlereth · Wilhermsdorf, DE
• Bodo Stölzle · Karlsruhe, DE
• Peter Wiedenberg · Feucht, DE

Key dates

• Filing date: Oct 31, 2003
• Grant date: Mar 8, 2011
• Expiry date: Nov 23, 2027

Classification

• Technology area (CPC G): Physics
• CPC primary: G06F9/453
• WIPO field: Computer technology
• WIPO sector: Electrical engineering

Abstract

A help system, an automation device with such a help system and a method for providing help data are disclosed. The help system includes a first offline help facility which is installed as part of an application on a data processing device, the first help facility providing a user with help data based upon context data defined by the user, the help data being stored in the first help facility and thus on the data processing device. A second online help facility is provided which is accessed by the data processing device via the internet such that the context data defined by the user in relation to the first help facility is automatically adopted in the second help facility as context data, the second help facility providing the user with additional help data based on this context data, the help data being stored in the second help facility.