Workforce management system
US7904481B1 · kind B1 · utility
9Cited by
7References
14Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Jan 15, 2008 |
| Grant date | Mar 8, 2011 |
| Priority date | — |
| Expiry date | Dec 8, 2028 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q10/06
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
A system and method for collecting work volume data where a work process is modeled into work queues. A link is created between one of the modeled work queues and an implied work queue. Upon the receipt of a first work event, information is updated that is associated with the first work queue. Based upon the receipt of the fist work event and the link, a first implied work event is generated. Based on the first implied work event, information associated with the first implied work queue is updated.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.