Methods and systems for call management with user intervention

US7912193B2 · kind B2 · utility

Assignees

• Verizon Data Services LLC · US
• Verizon Services Corp. · US
• GTE Communication Systems Corporation · US

Inventors

• Robert A. Chingon · Honolulu, US
• Stephen P. Brennan · Bedford, US
• Christopher L. Helbling · Norwalk, US
• Nagendra Kunuturi · Irving, US
• Ravi Penumatsa · Addison, US
• Mahesh Rajagopalan · Irving, US
• Craig L. Reding · Midland Park, US
• John Reformato · East Meadow, US
• John H. Wurster · Berkeley Heights, US
• Sandeep Chakraverty · Irving, US
• Byron M. Pinto · Irving, US

Key dates

• Filing date: Nov 24, 2003
• Grant date: Mar 22, 2011
• Expiry date: Oct 17, 2026

Classification

• Technology area (CPC H): Electricity
• CPC primary: H04M2203/2072
• WIPO field: Telecommunications
• WIPO sector: Electrical engineering

Abstract

Methods and systems for managing a call in real-time are disclosed. Methods and systems consistent with the present invention manage a call in real-time based on input from a user. A service center receives information pertaining to a call to the user from a service control point and sends a notification of the call to a device associated with the user. The service center receives a response to the notification from the user. Thereafter, the service center instructs the service control point to connect the call based on the response.