Quality management in a data-processing environment
US7925638B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Sep 8, 2010 |
| Grant date | Apr 12, 2011 |
| Priority date | — |
| Expiry date | Sep 8, 2030 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q40/00
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
A method, system and computer program for quality management of a plurality of documents associated with a data-processing operation of an organization is provided. The documents include several fields, the organization has employees, and the method comprises determination of error rates. Errors are reduced in the plurality of documents by focusing on critical fields. The occurrence of errors is predicted by determining a correlation between the errors and a set of attributes, which is updated. Reducing and predicting errors control the error rate. A method for measuring the quality of a plurality of documents is also provided. The measurement is based on the relative operational impact of the errors and the frequency of errors associated with each field.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.