Technique for continually assisting a user during an information assistance call
US7929681B2 · kind B2 · utility
4Cited by
5References
33Claims
0Family size
Inventor
Key dates
| Filing date | Apr 27, 2005 |
| Grant date | Apr 19, 2011 |
| Priority date | — |
| Expiry date | Aug 20, 2028 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/552
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A user may want to search for relevant information and/or conduct a transaction through an information assistance service. During an information assistance call, the user may return to an information assistance provider multiple times to accomplish the task at hand. To continually serve the user effectively, certain search results by previous information assistance providers are retained for the benefit of a future information assistance provider interacting with the user during the same call.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.