System and method for obtaining technical support services over a network
US7933815B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Nov 1, 2006 |
| Grant date | Apr 26, 2011 |
| Priority date | — |
| Expiry date | Feb 24, 2030 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q30/0201
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
A system and method for obtaining technical support services over a network. A registered seeker of technical support services submits a search request to a task matching server. The search request comprises search criteria for identifying one or more registered providers of technical support services. The task matching server searches a library of provider profiles comprising qualifications of registered providers of technical support services and provides the seeker a list of registered providers meeting the search criteria. The seeker selects a registered provider from the list. The task matching server facilitates the exchange of communications between the seeker and the selected provider. The selected provider sends a quotation for technical support services to the seeker. The quotation comprises service terms under which the selected provider is willing to provide the technical support services. If the seeker accepts the service terms, the task match server establishes a link between a selected provider computer and a seeker computer that allows the selected provider computer to control the seeker computer via the link and to facilitate the provision of technical support serv…
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.