Automated satisfaction measurement for web search
US7937340B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Mar 22, 2004 |
| Grant date | May 3, 2011 |
| Priority date | — |
| Expiry date | Nov 18, 2024 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F16/00
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Context-based user behavior data is collected from a search mechanism. This data includes, for a given query, user feedback (implicit and explicit) on the query and context information on the query. A predictive pattern is applied to the context-based user behavior data in order to produce predicted user satisfaction data. Data mining techniques may be used to create and improve one or more predictive patterns. Predicted user satisfaction data can be used to monitor or improve search mechanism performance, via a display reporting the performance or identification of any queries with a shared characteristic and sub-par user satisfaction. A dynamically-improving search mechanism uses the predicted user satisfaction data to improve the performance of the search mechanism.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.