Method and system for a selection optimization process

US7949553B1 · kind B1 · utility

Assignee

• PROS Revenue Management, L.P. · US

Inventors

• Michael Wisniewski · Bolingbrook, US
• Navin Aswal · Houston, US
• Maarten Oosten · Houston, US
• Viroj Buraparate · Kingwood, US

Key dates

• Filing date: Sep 25, 2003
• Grant date: May 24, 2011
• Expiry date: Feb 19, 2028

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q30/0254
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

Systems and methods are described which optimize a business process through adaptive learning. Incoming customers are profiled and based on the customer's profile, a corresponding set of actions may be generated. From this set of actions, an algorithm is used to select a discrete action which is then presented to the customer. The customer's response to the presented action may in turn be used to forecast future customer responses and update the selection algorithm. These methods and systems allow attainment of a specific objective through progressive optimization of a business process.