System management using real time collaboration
US7958215B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Feb 12, 2003 |
| Grant date | Jun 7, 2011 |
| Priority date | — |
| Expiry date | Nov 16, 2028 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q10/10
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
The present invention provides a method of improving the response time to IT problems and ensuring that some will respond to a problem. In one embodiment, a management system uses a monitoring system to detect problem conditions with a managed device. When such an event occurs, the managed device sends a message containing a description of the alert to an intelligent agent. In response, the intelligent agent selects an administrator who is both qualified and available to respond to the alert, and then sends an instant message containing the description of the alert to the selected administrator. The administrator may accept responsibility for the alert by sending an instant message acknowledgement back to the intelligent agent. If the intelligent agent does not receive an acknowledgement, it automatically finds another administrator to respond to the alert.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.